The Conference Services Manager takes over assigned group business once it is handed off by the sales department, managing the program through the event itself and the subsequent financial close-out. The role acts as the liaison between clients and the hotel's operating departments, coordinating event set-up with outside planners and vendors, managing the function book and space allocation to maximize revenue, and proposing menus while maintaining pricing integrity. The manager stays visible on the floor during functions, resolves guest complaints, prepares required reports and uses meeting planner feedback to improve service and drive repeat business. The position requires weekend and holiday availability and may involve work weeks exceeding 40 hours.

Responsibilities

Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
Must participate in all hotel required meetings and trainings.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
Respond to requests by Meeting Planners immediately.
Interact with outside planners, vendors for event set-up.
Maintain pricing integrity and propose upscale menus for clients.
Manage the system or function book and adjust space in order to ensure maximum potential revenue.
Be visible on the floor and assist staff as needed during functions.
Respond to guest complaints in a timely manner.
Keep immediate manager fully informed of all problems or matters requiring their attention.
Prepare and submit required reports in a timely manner.
Know meeting room set-ups and capabilities.
Know sleeping room configurations and types.
Have comprehensive knowledge of all operational departments within the hotel, guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and engineering.
Use feedback from Meeting Planner evaluations to improve service and quality.
Maintain compliance with Hotel policies, standards and regulations to ensure safe and efficient operation of the hotel.
Abide by all hotel policies and safety rules.
Perform other duties as requested by management.

Requirements

At least 3-5 years of progressive experience in a hotel/hospitality or a related field.
Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
Weekend and holiday availability is required as well as flexibility with work schedule.
The scope of the position may sometimes require a work week over 40 hours, including nights, weekends and holidays.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
The role may require standing and walking for an extended period of time.
This role requires operating a golf cart.

Nice to have

Previous experience in a similar role within a hotel/hotel setting is preferred.
Proficiency in Microsoft Office applications is preferred.