Donor Relations Manager

Responsibilities

• Build and maintain strong relationships with mid-level donors through individualized regular communication (phone, email, mail) and in-person interactions.
• Develop, create, and implement communication strategies tailored to the mid-level donor group, including but not limited to quarterly newsletters(Inside Our Doors)
• and virtual briefing calls.
• Provide updates on the organization's impact and progress, demonstrating the value of donor contributions through stewardship luncheons.
• Manage and execute the donor stewardship program .ie. the thank you call list.
• Identify, cultivate, solicit, and steward the assigned portfolio of individual prospects for mid-level gifts. Ensure that the assigned portfolio is managed with the highest professional and ethical standards.
• Support planning and execution of statewide fundraising special events to meet departmental goals, including cultivation events throughout the state and the downstate engagement program.
• Work in collaboration with the Events Manager for the annual President’s Circle stewardship event
• Design and executing targeted fundraising campaigns, such as Giving Tuesday, to reach specific donor segments.
• Manage bi-weekly meeting with CEO and development leadership team, including preparing agenda items, tracking follow-up activities, and managing CEO’s donor cultivation list.
• Work in collaboration with team members at PPIL, Planned Parenthood Federation of America, and other affiliates where applicable to develop cultivation, stewardship, and solicitation strategies for the midlevel donor portfolio ($1,000 - $24,999).
• Work closely with Major Gifts Officers to enhance the ongoing activities for the midlevel donor group that serves as a donor pipeline for major gifts ($24,999+).
• Create and implement strategies to acquire, renew, and upgrade mid-level donors. Working closely with the PPFA, the Chief Development Officer, CEO, and Director of Major and Individual Giving on prospecting lists: identifying prospects through donor list mining, community events, and other intel.
• Work collaboratively with colleagues across PPIL to create, disseminate, and amplify midlevel messages and ensure comprehensive and consistent messaging across all channels including digital and social
• Establish long term goals and annual performance metrics for a midlevel portfolio of individuals in collaboration with the Director of Major and Individual Giving and Chief Development Officer.
• Oversee and update the Development team’s communications calendar and development activities on the PPIL Comms calendar to ensure timely messaging without overlapping communications.
• Conduct regular and ongoing portfolio analysis, communicate outcomes and challenges, suggest portfolio adjustments as needed, and project results as needed for reports and planning
• Maintaining accurate and up-to-date donor records in the organization's CRM system (Salesforce NPSP). Updating the database to ensure accuracy.
• Prepare reports on fundraising performance and donor engagement of the mid-level and major giving program.
• Adhere to all departmental policies and procedures, as well as the AFP Code of Ethical Principles and Standards.
• Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures.
• Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers.
• Perform other duties as assigned.

Requirements

• Required: A bachelor’s degree from an accredited college or university
• A minimum of four years of fundraising experience
• Excellent verbal and written communication skills. Ability to manage multiple projects at one time. A self-motivated team player who can energize and lead both staff and volunteers. Dedication, flexibility, attention to detail and creativity a must. Ability to work with internal and external constituents. Familiarity with fundraising software (Salesforce experience a plus) and proficiency with the Microsoft Office Suite. Must be willing to maintain a flexible work schedule including evening and weekend hours and state-wide travel. Must possess a valid driver’s license. All candidates must have a commitment to operating goals of Planned Parenthood and possess the ability to contribute to the overall goals of the development department and organization.