Meetings & Events Coordinator

This role is responsible for executing a luxury hospitality program in a Class A office building, providing concierge-level service to tenants. The coordinator owns the logistical blueprint for events, manages partner alignment, and serves as the on-site anchor for daily operations. They ensure spaces are maintained to five-star standards, drive utilization through data, and deliver exceptional guest experiences.

Responsibilities

• Choreography & Tactical Planning: Own the logistical blueprint for your assigned service line. You’ll develop detailed timelines, space setups, and service flows, ensuring that every "run-of-show" is documented with the precision needed for a flawless service delivery.
• Partner Alignment & Readiness: In collaboration with your fellow Meeting & Events Coordinator, own communications, planning and execution for tenant meetings and conferences, taking responsibility for the relationship with external partners and vendors. You’ll prepare final event details for distribution, to include coordinated arrival windows, confirmed scopes of work. Meticulously manage all required documentation and permits to ensure every collaborator meets our "house proud" building standards.
• Presence & Real-Time Execution: Serve as the on-site anchor for daily operations. Whether it’s a high-profile meeting, a conference or engagement event you provide a calm, professional presence, channeling the swan to resolve issues as they arise while keeping the guest experience steady and premium.
• The Reset & Space Stewardship: Maintain the highest standards of space readiness. You’ll oversee the meticulous teardown, reset, and restocking of all environments, ensuring every space is returned to its five-star condition with all approved special touches in place. When you see an issue or opportunity, you’re the first to take action using the appropriate protocols to ensure it’s resolved in a timely manner.
• The Feedback Loop & Craft Mastery: Complete comprehensive post-activation documentation. By capturing detailed notes and learnings, you help hone the craft of the entire team, ensuring we are constantly improving our delivery and anticipating future needs.
• Cross-Functional Synergy: Provide agile support across the building’s various service lines. You’ll align with leadership to prioritize tasks that maximize the asset’s value, ensuring our collective execution capacity is focused where it matters most.
• Data Implementation & Driving Utilization: Use direct feedback and data to impact the bottom line. You make recommendations to put member feedback into action to drive organic footfall, increase reservations and impact the bottom line.
• Operational Excellence: You drive 5/5 ratings across facilities and team experience in post-survey feedback by ensuring reality aligns with the expectations set. Members receive the service and quality of the venue they were “sold” without delays, technical failures within your control, or other surprises (unless it’s a surprise and delight!).

Requirements

• 3–5 years of experience in venue operations, hospitality, event management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, or workplace hospitality).
• 1+ years of experience in event sales and facility management.
• Proven ability to deliver five-star service in high-volume and high-touch environments.
• Strong problem-solving skills, with the ability to resolve complex issues quickly while maintaining an exceptional guest experience.
• Experience collaborating cross-functionally with internal and external stakeholders to deliver seamless events and services.
• Proficient in Microsoft Excel for data tracking and reporting, with experience using booking, scheduling, and collaboration tools such as Google Workspace, Slack, and event management platforms.
• Adaptable and quick to learn new systems, including membership and program management software.

Benefits

• **Salary Range: $67,000 + up to $4k annual bonus for top performance.
• Benefits: FREE employee-only medical coverage, a 4% employer 401(k) match, and FREE short-term disability. Other incredible benefits HERE.