Banquets & Special Events Director (Salary)

Responsibilities

• Review all written communication, i.e., resumes, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
• Maintain a strong client relationship and ensuring that all convention specifications are communicated to and executed by all hotel operating departments making for a successful meeting experience for the meeting planner and attendees.
• Work with the Director of Catering and Conference Services, Executive Chef, Director of F&B, and Director of Restaurants in ensuring an exceptional guest experience through:
• Delivery of restaurant-quality service
• Timely, consistent, and detailed event sets and maintenance
• Development of creative event and meeting presentations
• Manage the Mauna Kea Luau, including operations, staffing, vendors, and third-party sales.
• Manage, in conjunction with the Executive Steward, the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function services and banquet services.
• Manage the Banquet Houseman team to ensure proper care and maintenance of facilities, equipment, and props.
• Develop and manage annual Banquet Department capital improvement projects.
• Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the Banquet and Outlet service staff.
• Work with the individual outlet managers to improve and maintain food and beverage quality, service, cleanliness, merchandising, and promotions.
• Move throughout facilities and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Maintain profitability of the Banquet departments to support overall hotel operation. Direct the control of payroll, beverage, and controllable expenses to minimize loss and misuse.
• Maintain a cooperative working relationship with other departments.
• Perform other related duties as assigned or required.
• Attend division and hotel meetings and events.
• Meet regularly with Director of Food and Beverage to review Banquet performance.
• Perform administrative tasks such as processing of Banquet gratuities, budgets and forecasting, scheduling, and manager/team member coaching and counseling.
• Other duties as assigned

Requirements

• 4 year college with degree; or minimum 2 years related work experience
• Must be personable, tactful, patient, tolerant, assertive and self-motivated.

Benefits

• Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.
• As a Hawaii Business Magazine "Best Places to Work" recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide.