Conference Services Supervisor

The Event Setup & Technology Supervisor oversees the setup, refresh, tear-down, and maintenance of meeting spaces, supervises team members, and coordinates daily operations. This role ensures rooms are set according to client specifications, manages audio/visual systems, and maintains cleanliness and safety standards. The supervisor also conducts training, provides feedback, and motivates staff to ensure guest and associate satisfaction.

Responsibilities

• The Event Setup & Technology Supervisor is responsible for supervising team members, directing, and coordinating the set-up, refresh, tear-down and maintenance of all meeting space, and assigning of duties to be done in an accurate and timely manner.
• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Monitor and supervise the daily operations of department and associates.
• Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
• Conduct departmental training, departmental meetings developing associate morale and skills.
• Assist with associate performance reviews by providing feedback in accordance with Q Center standards.
• Prepare knowledge-based documents for training and development of associates.
• Motivate, coach and counsel all department personnel according to Q Center Policy.
• Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
• Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
• Ensure associates are informed timely and appropriately of any business changes.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.
• Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
• Maintain a clean, organized work area.
• Ensure overall associate and guest satisfaction and safety is achieved.
• Perform other related duties as assigned.
• Ensure team members are working efficiently and safely.
• Assist on the receiving and delivering of packages and client materials.
• Keep team busy during slow periods as well as during busy periods.
• Ensure all rooms are set in a timely fashion with zero defects and according to client specifications.
• Manage technology sets and breakdowns as they relate to Conference Services.
• Oversee the setup of the audio/visual systems; troubleshoot and rectify any problems.
• Maintain the highest standards of cleanliness and sanitation throughout the function space, pre-function space and storage areas to include the carpets, walls, walks, doors, windows, lighting fixtures, etc.
• Ensure the storerooms are neat, organized and stocked with all appropriate supplies and equipment necessary for meetings.
• Be familiar with fire exit and extinguisher location and follow all safety rules.
• Oversee the breakdown of functions after completion and ensure that all equipment and supplies are stored properly.
• Supervise the transport and storage of tables, chairs, and other equipment.
• Move, set up, operate and maintain AV equipment.
• Refresh meeting rooms as needed. Included but not limited to trash removal and cleaning of writable walls.
• Notify management of any hazards.
• Review and account for inventory items on a regular basis.

Requirements

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous Conference Services experience required.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift as well as bending and kneeling on floor often during shift.

Benefits

• Paid time off
• 401(K) with employer match
• Holiday Pay
• Medical, Dental and Vision Insurance with Wellness Credits
• Employee Assistance Program
• Basic Life, AD&D
• Disability Benefits
• Employee Meals