The Event Tech Support Specialist will join the RainFocus Client Success organization, working from the warehouse to support event delivery technology. Responsibilities include Windows imaging, badge printer troubleshooting, MDM management, and providing remote support for onsite events worldwide. The role is junior and focuses on hands-on technical support and communication with internal teams and clients.

Responsibilities

Hardware Support
Setup, imaging, troubleshooting Windows machines
Troubleshooting Badge printers
Managing MDM service for 6000 phones
Testing new hardware and resources
Working with internal team members to prepare for and support ongoing events
Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite
Maintaining the RainFocus hardware by routinely doing checks and cleanings
Tracking inventory issues and documenting the processes related to fixing
Providing step-by-step instructions on how to use the RainFocus equipment
Be available to train the internal teams on best practices

Requirements

Strong technical skills.
Collaboration on creation of processes to acquire requirements for live event execution.
.Assist in training new hires and contractors.
Ability to travel to events anywhere in the country or world on occasion.

Benefits

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.