Integration Specialist (Remote)

The Integration Specialist is responsible for implementing the integration product, using APIs to extract data from RainFocus' platform or integrating with customer APIs. They support data transfers with third-party vendors like Zoom, handle Single Sign-On, and work closely with project managers and solution consultants to deliver integration requirements. The role involves leading requirements sessions, architecting integrations, providing technical client support, and documenting integration elements.

Responsibilities

• As part of the Global Integration Team, you will work with a variety of members including implementation teams and the integration team to provide delivery and support of integration requirements for the RainFocus Products.
• Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budget
• Work closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budget
• Ability to assess, design, and develop integration meeting customer requirements
• Ability to assist Services teams with integration discovery and scoping
• Must be comfortable working within a cloud-based environmentLead internal and external meetings with customers and vendors
• Manage integration timelines including but not limited to notifying clients of changes to task dates or assigned resources
• Lead requirements sessions to discover integration needs, architect integrations and complete the integration build.
• Provide direct technical client support
• Creation of design documents, test cases & unit testing
• Document integration elements prior to transitioning the integration to support
• Available for After Hours Support, when needed

Requirements

• 1+ year of experience working with enterprise clients
• 2+ years of experience working with REST API’s and familiar with JSON1
• 3 years of experience in a Professional Services consulting environment
• Experience with Integrations with Salesforce and Adobe Analytics
• Familiarity with API tools such as Postman, Swagger and SSO
• Familiarity with Google Chrome development tools
• Understanding of web analytics and the ability to comprehend JavaScript
• Ability to work on multiple projects at once, set priorities, work independently, problem solve, improvise, and function as part of a team
• Technical ability to understand platforms and understand how they can and should work together
• Experience working with technical and non-technical teams
• Superior communications skills, both written and verbal
• Ability to tackle obscure problems using outside the box thinking when there may be limited resources on custom integrations
• Experience with Integrations with Salesforce and Adobe Analytics

Nice to have

• Bachelor’s degree in Computer Science, Information Systems or related field or equivalent professional experience
• SalesForce, Adobe Marketing Cloud, Marketo, SSO, and other marketing and events platform expertise/certifications a plus

Benefits

• As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.