Strategic Platform Architect (Remote)

This role supports sales efforts by acting as the key technical CRM and RevOps advisor, demonstrating how native CRM integrations and the RainFocus Sales Module drive pipeline velocity and business ROI to C-level buyers. The architect will deliver technical demonstrations, map complex enterprise CRM workflows, address technical objections, and transition client requirements to the services team. They will also manage relationships with technical buyers and collaborate with Product and Engineering to influence the roadmap.

Responsibilities

• Architect and deliver technical demonstrations of the RainFocus Sales Module to showcase ease of use and revenue ROI to C-level buyers (CRO, CMO, CFO)
• Map complex enterprise CRM workflows, including territory hierarchies, quota limits, and multi-level approval chains
• Address technical objections from Salesforce Admins and IT Security regarding OAuth scopes, read/write permissions, and data security (SOC 2 Type II)
• Transition technical client requirements to the services team via accurate pre-sales scoping and SOW creation, defining support vs. delivery task ownership
• Manage external relationships with technical buyers (RevOps, Marketing Ops, CRM Admins) to build long-term strategic partnerships
• Identify product gaps or custom data-mapping needs and coordinate directly with Product and Engineering teams to influence the roadmap
• Deliver competitive intelligence on digital signals and CRM integrations to drive account expansion
• Collaborate with Client Success and Support to ensure excellent service delivery post-sale

Requirements

• 5+ years of experience in technical sales, solutions engineering, or implementation, with 3+ years specifically in CRM/Salesforce ecosystems (event industry experience is secondary)
• Deep expertise in Salesforce configuration, API push/pull sync dynamics, OAuth scopes, and data hygiene
• Experience presenting technical integration concepts and handling objections from C-level executives and technical gatekeepers
• Strong leadership skills to own the technical sales process and manage multiple enterprise deal cycles in parallel
• Experience creating detailed technical proposals, integration mapping, SOWs, and RFP/RFI responses
• BA/BS degree; willingness to travel 10-40%

Benefits

• As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.