Cafe and Events Supervisor

As a Café and Events Supervisor, you will play a key role in the day-to-day running of busy café and events operations across Evolve sites. You’ll be responsible for delivering excellent customer service while supporting food preparation, service delivery, and maintaining high standards of health and safety. Alongside operational duties, you will support the development of volunteers through training and supervision, contributing to a positive and inclusive working environment. This is a varied and hands-on role requiring strong organisation, teamwork, and the ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Deliver high-quality customer service, ensuring a friendly and efficient experience
• Prepare and serve a range of food and hot/cold drinks
• Operate the till, handle payments, and maintain accurate records
• Monitor, manage, and order stock as required
• Maintain cleanliness and adhere to food hygiene and safety standards
• Support the coordination and delivery of catering for events and bookings
• Liaise with internal teams regarding bookings and operations
• Produce sales reports and maintain accurate financial and booking records
• Assist with rotas and day-to-day staffing across sites
• Train, support, and supervise volunteers, including regular check-ins
• Implement menu updates and contribute ideas to improve sales and service
• Ensure compliance with organisational policies and procedures

Requirements

• Experience in a café, hospitality, or customer-facing role
• Strong customer service and communication skills
• Cash handling and/or supervisory experience
• The ability to multitask and use initiative
• An understanding of stock control and basic financial processes
• A positive attitude and willingness to learn
• Good timekeeping and a professional approach

Nice to have

• Experience supporting or working with young people or individuals with additional needs would be an advantage, but not essential.

Benefits

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year