The company is looking for multiple Events Managers to join its growing events team. The role covers a wide range of event types, from group flight-only bookings to full on-site event management, so a willingness to understand every area of the department is essential. The Events Manager manages a portfolio of clients, oversees client event budgets and profitability, and leads events from conception through to delivery while working closely with the Operations Manager, the events team and the group travel team. The position also involves supplier and venue relationships, risk assessments, client feedback initiatives and ensuring KPIs and SLAs are consistently met.

Responsibilities

Manage a portfolio of clients ensuring retention and growth at all opportunities
Manage specific client event budgets, ensuring agreed profitability through careful negotiation and commercial knowledge
Work closely with the Operations Manager and Events team to offer a seamless and professional service to our clients
Liaising with the group travel team on requirements
Lead events from conception through to delivery
Identify opportunities to increase the value of existing and new business
To work with the team to build, maintain and confirm a healthy pipeline of events in line with Reed & Mackay business strategy
Support team members with a view to achieving objectives and supporting a continual development ethos
Innovate initiatives to capture client feedback designed to improve service and process
Endeavour to become a centre of excellence with respect to client satisfaction
Have a working knowledge of health and safety law and the impact it has on Reed & Mackay Events Department. Conduct/co-ordinate hotel/venue risk assessments where appropriate
Be budget focused and continually look at ways to achieve client cost savings
Maximise Reed & Mackay profit at every opportunity

Requirements

Experience with Group Accommodation, Meetings, Offsite Events, Team Building Activities, Conferences, Venue Find
Excellent business development skills – ability to identify up sell opportunities and secure future business
Excellent product knowledge and awareness of U.K. and overseas properties, ground handlers and destinations
Strong supplier knowledge and relationships
Positive people skills – ability to develop and maintain strong relationships with colleagues, clients and suppliers alike
Excellent written communication skills
Strong negotiation skills
Good business acumen and commercial awareness
Good mentor and coaching skills
Effective influencing skills
Always maintain a client perspective
Ability to lead an event and direct client decision making
Self-motivated – create a sense of enthusiasm and enjoyment that is evident to colleagues
Proven ability to succeed in pressurized multi-tasking environment
Proficient use of Outlook, Word, Excel and PowerPoint is essential
Strong client facing and presentation skills
Identifies commercial risks and opportunities and escalates as appropriate
Financial management: ensuring accurate budgeting and invoicing throughout event
Ensure all KPIs and SLAs are consistently met
Understanding of event/delegate management software package (especially Cvent or EventsForce)

Event Manager

Responsibilities

Requirements