Assistant Special Events Manager - The Wickaninnish Inn

The Assistant Special Events Manager supports the Special Events Manager in all daily functions of the Special Events Department at a Relais & Châteaux property. This role involves managing itineraries for in-house groups, departmental administration, and all aspects of special events including inventory, setup, service, and teardown. The manager leads by example as part of the Food & Beverage Leadership Team, ensures guest service meets Forbes and AAA standards, and steps in for the Special Events Manager when needed.

Responsibilities

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Excel in planning and executing a variety of events, including weddings and elopements, ensuring that each event is meticulously tailored to meet the unique needs and desires of our clients.
• Lead by example and be a pro-active member of the Food & Beverage Leadership Team.
• Support and assist the Special Events Manager as they are responsible and accountable for the actions of all Special Events Team Members. Work as a hands-on Manager, assisting the team as they strive to meet or exceed guests’ expectations.
• In the absence of the Special Events Manager, be the contact person for all guests or team members who may be requiring immediate assistance from the Special Events Department, and/or follow up with guest concerns as necessary, while on duty.
• Participate in all Human Resource functions within the Special Events Department, as directed by the Special Events Manager.
• Contribute and assist in creating a positive atmosphere for learning & development for the Special Events Team Members.
• Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Special Events Department.
• Be responsible for the overall cleanliness and physical condition of the Special Events Departmental and storage areas while on duty.
• Assist in the completion of all assigned administrative responsibilities required to maintain the smooth operation of the Special Events Department.
• Keep guests and team members of the Inn safe and free from harm.
• Be familiar with the position descriptions for the Special Events Manager, and in their absence complete their duties, when appropriate.

Requirements

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations are the minimum expectations for all Wickaninnish employees and managers.
• The ability and desire to lead a world-class Special Events team.
• Superior leadership skills.
• Previous Food and Beverage experience is required.
• Previous Banquet or Catering experience is required
• Excellent interpersonal and communication skills, both written and verbal are needed.
• Excellent organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
• A strong understanding of standard operating financial statements, as well as the budgeting process, scheduling, and effective cost management.
• Working knowledge of Silverware, Maestro, Res Diary, Dayforce, Microsoft Word and Excel and File Maker Pro are assets.
• They will have the flexibility to work a varied schedule, including weekends and holidays.
• A current Serving It Right certificate and FoodSafe certificate.
• A valid BC Class 5 Driver's License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to meet the physical demands of the position, including regular physical activity and heavy lifting.
• The ability to make a two-year commitment to the position.

Benefits

• Salary/Wage: $49,000 per year plus gratuities.
• A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you’ll have access to alongside your experience at the Inn: Employment Benefits