Hospitality & Events Manager

The Hospitality and Events Manager at Riboli Family Wines will lead the planning, execution, and optimization of the hospitality and events department. This role focuses on enhancing guest experience, supporting business growth, and increasing brand visibility through events such as wine tastings, tours, and private events. The manager will oversee event logistics, staffing, budgets, and vendor coordination, while also managing and training the events team to ensure exceptional customer service and smooth operations.

Responsibilities

• Assist in planning and executing a variety of events, including wine tastings, tours, private events, and seasonal promotions to increase visitation and brand awareness.
• Oversee event logistics, staffing, and guest services to ensure smooth event operations.
• Manage event timelines, budgets, and coordinate with vendors and internal teams for seamless event execution.
• Track event performance and metrics, providing insights and suggestions for improving future events.
• Engage with guests during events to ensure a memorable experience and address any questions or concerns.
• Collect guest feedback to help improve future events and enhance overall guest satisfaction.
• Total ownership in the planning and execution of special events. Including working with booking and paying vendors, staffing, menu planning, and promotional marketing.
• Manage and train a team to ensure a positive and efficient working environment.
• Ensure all team members provide exceptional customer service during events and maintain high standards of guest experience.
• Help with delegating tasks and overseeing event day operations.
• Manage the scheduling process and collaborate with upper management for schedule approvals.
• Serve as the liaison between ownership and the events team, effectively communicating departmental needs.
• Work with cross-functional teams throughout other company locations.
• Ensure that event coordinators submit weekly recaps in a timely manner.
• Facilitate team collaboration on special events to ensure seamless execution.
• Establish and track monthly sales targets for the team.
• Develop and implement Standard Operating Procedures (SOPs) for the events department and provide training to both new and existing employees.
• Enforce disciplinary measures related to attendance and misconduct as needed.
• Oversee timecard management and ensure employees are complying with meal/break regulations.

Requirements

• Must be willing to work weekends and during events
• Bachelor’s degree in Tourism Management, Communications, or a related field preferred.
• 3+ years of experience in hospitality, or tourism management.
• Excellent written and verbal communication skills with the ability to collaborate with cross-functional teams and external partners.
• Familiarity with hospitality, wine, spirits, or culinary industries is preferred.
• Tech savvy
• Experience using Tock, 7shifts, Triple seat, and Asana preferred.