The AV Technician & Media Production Assistant supports audiovisual operations and media production initiatives across the museum. Reporting to the Manager, Media Productions, this role maintains and supports AV systems in exhibitions, galleries, public venues, and events, while assisting with media production workflows and digital asset management. The role ensures reliable AV experiences and supports the creation, organization, and delivery of media content for exhibitions and programming.

Responsibilities

Monitor, maintain, troubleshoot, and support audiovisual systems throughout exhibitions, galleries, and public spaces
Assist with the installation, configuration, testing, and decommissioning of audiovisual equipment, including projectors, displays, audio systems, media players, and interactive technologies
Provide technical support for museum events, programs, meetings, performances, and venue rentals
Conduct routine system checks, identify technical issues, and coordinate repairs or maintenance to minimize downtime
Maintain accurate inventories, usage logs, and documentation for audiovisual equipment and systems
Support media production projects through equipment preparation, on-location capture assistance, lighting and audio support, and data management
Collaborate with internal teams, contractors, vendors, and presenters to ensure successful delivery of exhibitions, installations, and events
Contribute to the continuous improvement of AV operations, media workflows, and documentation practices

Requirements

Completion of a two-year college diploma in multimedia production, audio engineering, audiovisual technology, technical theatre, broadcasting, media production, or a related field, or an equivalent combination of education and experience
2–3 years of experience supporting audiovisual systems, media production, live events, or technical production environments
Working knowledge of audiovisual hardware, including projectors, displays, touchscreens, audio systems, media players, videowalls, and related technologies
Experience troubleshooting AV systems and supporting show control, playback, or control software
Foundational knowledge of video, audio, and media production workflows, including equipment setup, file management, ingest, and delivery
Experience supporting video and audio capture in studio, gallery, event, or production environments
Familiarity with media asset management, file organization, digital archives, and naming conventions
Strong computer skills, including experience with PC and Mac operating systems and Microsoft Office applications
Strong organizational, communication, and customer service skills
Ability to prioritize multiple requests and work effectively in fast-paced environments
Ability to work independently while collaborating with cross-functional teams
Ability to regularly work evenings and weekends to support exhibitions, installations, and events
Ability to lift and move equipment, work at heights when required, and remain standing for extended periods during installations and event support

Benefits

WHAT WE OFFER- Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an Employee Assistance Program.
Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.