The Manager, Congress Operations & Events Excellence is responsible for leading the operational execution of meetings, congresses, and events (MCE). This role serves as the bridge between strategic direction and execution, ensuring consistent delivery of customer-facing events while maintaining compliance, financial stewardship, operational excellence, and stakeholder satisfaction. The Manager will partner closely with departments across Sandoz and external vendors to ensure execution of events that support Sandoz business objectives.

Responsibilities

Monitor planning timelines, event milestones, and operational readiness for all events
Provide on-site support for top customer engagement congresses throughout the US
Reinforce standardized operating procedures to drive consistency and excellence
Oversee a team of Meeting, Congress & Event professionals, providing coaching and training
Ensure meetings and events are executed in accordance with company policies, industry regulations, and compliance requirements
Partner with Compliance, Legal, and Procurement teams to maintain adherence to policies
Foster a culture of accountability, customer focus, collaboration, and continuous improvement
Monitor event budgets, purchase orders, invoices, and expense reconciliation
Build relationships with internal stakeholders and external event partners
Manage vendor partnerships and ensure service levels are achieved
Collaborate cross-functionally to align event execution with business objectives
Support implementation of technology solutions, reporting tools, and best practices
Drive adoption of standardized processes

Requirements

Bachelor's Degree required
3+ years of experience in meeting planning, congress management, event operations, commercial operations, or related functions
Minimum 1 year of people management experience
Strong project management and operational excellence experience
Proven experience managing vendor relationships and complex event logistics
Experience overseeing budgets, reporting, and financial management activities
U.S. pharmaceutical, biotechnology, or life sciences industry experience required
Deep understanding of pharmaceutical compliance and meeting governance
Financial acumen and budget management experience
Advanced proficiency with Microsoft Office, reporting tools, and event management platforms
Ability to travel throughout the United States is required

Nice to have

Experience supporting customer-facing commercial organizations preferred