The Event Coordinator contributes to the overall success of the organization by working closely with show management, site management and major customers to respond to client needs. The Event Coordinator also resolves customer sales and service issues through onsite presence at assigned shows. Responsibilities include coordinating sales and service activities, collecting payments, utilizing company software, resolving billing issues, and providing guidance to lower-level staff.

Responsibilities

Supports and coordinates customer sales and service activities with show management, site management and major customers to respond to client needs and resolve customer sales and service issues during pre-show and through onsite presence at assigned shows
Collects payment prior to show for all scheduled show management services
Fully utilizes and understands all aspects of company proprietary software system
Assists and answers all customer sales and service staff inquires on input and system issues
Resolves all errors of customer billing and interfaces with customers to solve issues and suggest additional services, if needed
Initiates credit card searches and resolves billing/payment issues with client
Understands and clearly explains all aspects of company products to the customers
Ensures compliance with company policy in relation to customer credit card and prepayment requirements
Interacts with customers and show managers on a regular basis
Responds to complex questions regarding multiple areas, including accounting, billing, networking, collections, etc.
Provides guidance and training to lower level CSSRs. Functions as a lead, regional specialist, or assistant to manager as needed
Provides proactive support and coordination for pre-show and on-site collection efforts
Obtains customer approval and signature on all requested services.
Prepares all show site reports.
Communicates with other department team members on customer sales and service issues
Attends pre-conference meetings
Distributes/collects show manager equipment rentals
Reviews billing with show management
Collects show management survey
Other duties as assigned

Requirements

Strong knowledge of Microsoft Office suite required, particularly Outlook, Word and Excel
Ability to multi-task and respond to multiple interruptions in a professional manner
Exceptional organizational skills
Professional presence
Strong attention to detail is essential
High school graduate or equivalent, Bachelor’s degree, preferred

Benefits

Medical and Prescription Drug
Paid Time – Off
Supplemental Accident, Critical Illness, and Hospital Care
Dental
Vision
Basic Life/AD&D
Voluntary Life
Short-Term Disability
Long – Term Disability
Flexible Spending Account (FSA)
Retirement – 401(K)
Life Assistance Program (LAP)
Wellness
Tuition Reimbursement