Residents Event Manager (Lifestyle Manager)

El Lifestyle Manager será responsable de apoyar la planificación y ejecución de todas las experiencias de miembros, residentes e invitados. Colaborará con el Director de Lifestyle para dirigir la programación de residentes e invitados, asegurando que todos los espacios de amenidades estén configurados y activados. También fomentará relaciones con proveedores de servicios preferidos para ofrecer ofertas exclusivas a los residentes. Este puesto es presencial en el centro de Los Ángeles, CA, y requiere disponibilidad completa los fines de semana.

Responsibilities

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Build the company image by cultivating relationships with influential companies and figures throughout the area.
• Assist with oversight of the budget, procurement of supplies needed to execute activations + events, mood board creation per activation + resident event, who/what/when/where document completion + Lifestyle folder oversight in the Google Drive
• Coordinate all engagement events and activities
• Assist in overseeing the food and beverage operations for our Members’ club
• Coordinate onsite events and outings, and support group activities to increase Member + Resident participation
• Assist with amenity space reservations + 3rd party services
• Conduct Facility walk thru to ensure safe & appropriate operation of equipment
• Synchronize Member and Resident check-ins and Reservations
• Assist with guest policies and liability waivers for 1st time guests
• Own all lifestyle announcement creation + execution for the Sentral Life App as it relates to lifestyle programming
• Support the narrative around the amenity and service experience to present to potential residents inclusive of actively participating in all weekly activations.
• Be available consistently for all shifts on the 5th + 41st floor amenity spaces in order to familiarize new + existing residents with our services and their new home.
• Effectively motivate team members on a daily basis to promote a positive and exciting work environment.
• Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism.
• Greet residents by their name and with a smile to make guests feel welcomed and valued.
• Develop positive relationships with residents to create a personal and welcoming environment.
• Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests.
• Prepare + drive various programming + partnership narratives, lessons learned, and playbooks for development projects.
• Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the respective Directors.
• Perform other related duties and assignments as needed and assigned

Requirements

• High school diploma or GED required
• Minimum 4 years customer service experience
• Minimum 4 years Food and Beverage leadership experience
• Ability to sell/lease and drive sales without hesitation
• Solid understanding of Microsoft Office (Outlook, Excel, Word)
• Excellent verbal and written communication skills
• Keen attention to detail with a creative problem-solving approach
• Ability to work independently and as part of a team
• Ability to make decisions and initiate action within established guidelines
• Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment
• Ability to work a flexible schedule, including evenings and weekends

Nice to have

• Supervisory experience a plus
• Wellness and Fitness experience a plus

Benefits

• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members at Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!