As the Meeting & Events Operations Manager at 1 Hotel Mayfair, you will lead the planning and execution of all on-site meetings, conferences, and special events. You will serve as a key operational leader within the Food & Beverage division, ensuring each event is delivered to the highest standards of service, style, and sustainability. Working closely with the F&B leadership team, you will oversee all aspects of event operations, from logistics and execution to guest satisfaction, while upholding the core values of the 1 Hotels brand.

Responsibilities

Manage the end-to-end execution of all hotel meetings and events, ensuring seamless coordination between sales, culinary, service, PPM and AV teams.
Maintain a strong on-the-floor presence during event set-up, execution, and breakdown, ensuring brand standards and guest expectations are met or exceeded.
Serve as the primary contact for internal and external clients during the planning and execution phases.
Overseeing the 1st floor events space, guest rooms and Nightingale areas to ensure standards are met and guest satisfaction.
Uphold the highest standards of hospitality, ensuring personalized and flawless event experiences.
Monitor event flow and guest feedback in real-time, resolving issues promptly and professionally.
Ensure consistency in room setups, service delivery, and overall event ambiance.
Lead and inspire a team of event supervisors, servers, porters, and bartenders.
Oversee third party agency workers and support F&B venue HOD’s to ensure adequate staffing levels are applied to key events
Oversee scheduling, training, and development to ensure operational efficiency and service excellence.
Collaborate with HR to manage performance reviews, team morale, and compliance with employment policies and legal standards.
Manage event-related budgets, including labor costs, vendor services, and equipment rentals.
Review BEOs and plan along with Senior F&B team to support special venue events
Revise billing when required and maintain post-event reports to ensure accuracy and financial accountability.
Oversight of all first floor and Nightingale events alongside the core M&E operations team.
Overview and support of allocated F&B Venue buyouts/events alongside the venue HOD (To be determined in weekly BEO meeting)

Benefits

Health & Wellness- EAP program
Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!