The Escapade Restaurant and Events Supervisor will play a pivotal role in driving daily operations within the restaurant, reporting to the restaurant manager and providing a memorable dining experience for all guests. The role involves overseeing the front-of-house staff, managing service standards, and maintaining a welcoming and efficient dining environment. Key responsibilities include guest assistance, breakfast supervision, stock and inventory management, communication and collaboration with the Restaurant and Bar Manager, and ensuring hygiene and safety compliance.

Responsibilities

To create and implement a best-in-class and award-winning guest experience through:
Guest Assistance: Greet and assist guests, creating a warm, welcoming and unique atmosphere. Handle guest inquiries, concerns and complaints with utmost professionalism and provide prompt resolutions where appropriate.
Breakfast Supervision: Oversee the breakfast shifts and ensure guests a seamless breakfast service. Assist and manage staff during the breakfast service to ensure the highest standard of guest experience.
Stock and Inventory Management: Oversee the preparation and quality of food and beverages served to ensure exceptional standards. Ensure adherence to food safety and hygiene standards. Meticulously monitor service efficient and support where necessary to create memorable quality service. Assist with managing inventory levels of F&B supplies and place orders where necessary. Control waste to ensure sustainable cost-effective and smooth-running operations.
Communication and Collaboration: Work closely with the Restaurant and Bar Manager to create a seamless working environment. Communicate and concerns and issues with the Restaurant and Bar Manager to ensure smooth operations. Drive a positive, and engaging culture across the teams.
Hygiene and Safety: Ensure staff compliance with all health and safety regulations. Monitor alcohol service, verifying the legal drinking age and responsible service. Uphold company policies and procedures and make staff aware of any updates.
Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone

Requirements

Experience in a 4-star or 5-star hotel or any other lifestyle/ distinctive brand is desirable
Experience working in conferencing and Events
A strong, yet positive guest service style
Passion for F&B Services
Organized and ability to work within the team or on their own
Strong interpersonal skills
A good command of the English language. Additional languages are advantageous
Maintains impeccable personal grooming and hygiene standards while radiating an aura of elegance and refinement
Competent in using IT systems and software including Microsoft Office
Full clean UK driving licence is desirable.