Event Crew Chief / Security Supervisor

The Crew Chief (Security Supervisor) keeps our venue safe and welcoming for patrons, staff, and artists. You'll lead IMS security personnel on show nights — directing deployment, setting the tone at the doors, and making sure venue policies are carried out consistently, with particular focus on alcohol management. Great crew chiefs pair a calm, quick read of any situation with genuine hospitality: security at a music venue is customer service first, and you set that standard for your team.

Responsibilities

• Direct and coordinate IMS security staff during events: assign positions, communicate show-specific Ensure the IMS personnel effectively information, and deploy people to their strengths so every post is covered and every shift runs smoothly.
• Ensure all alcohol management policies are properly executed by security staff, including oversight of drinking and non-drinking stamp procedures.
• Ensure a safe, clean, show-ready venue; conduct regular checks that fire exits remain unobstructed throughout the event and report defects or maintenance issues promptly.
• Set the customer-service standard for the security team — ensure patrons receive helpful, professional guidance and that staff know where to direct questions they can't answer.
• Oversee access control throughout the building: ensure restricted areas are protected, visitor passes and permits are properly administered, and unauthorized individuals are politely and professionally escorted out by security staff.
• Ensure entry screening keeps prohibited items out of the venue in accordance with venue standard operating procedures.
• Coordinate the security response to requests for assistance from patrons, staff, and management during shows; direct de-escalation and, where necessary, the removal of disruptive individuals from the building or surrounding areas, ensuring a visible security presence.
• Support emergencies and evacuations calmly and professionally, and provide information to emergency services on request.
• Oversee the control, issue, and return of venue security equipment — keys, radios, magnetometers, wands — and ensure security work areas are kept clean, safe, and defect-reported.
• Ensure lost and checked property is securely stored, logged, and returned to its owner where appropriate.
• Complete incident reports, show sheets, and log books accurately and with sufficient detail.
• Assist in the onboarding and training of new security team members.
• Maintain strict confidentiality regarding patrons, artists, staff, and venue security information — with particular discretion in public-facing areas such as the stage door.
• Complete venue closing procedures with the Manager on Duty.
• Take on other duties as reasonably assigned by management.

Requirements

• Security experience, ideally with an in-house venue or hospitality team.
• Strong verbal and written communication and excellent interpersonal skills — your team should always know their posts, their priorities, and what to watch for.
• Calm, steady judgment under pressure: the ability to read a situation quickly, de-escalate, and choose the right response — especially with disruptive behavior.
• Awareness of current security environments, risks, and threats, and the practical steps that mitigate them.
• Customer-focused approach with a smart, presentable appearance.
• Reliability and excellent timekeeping; organized and able to deliver on quick deadlines.
• Self-motivated, adaptable, and constructive as part of a team.
• Physical stamina for an on-your-feet role, including night shifts, with daytime availability to respond to inquiries.