Audio Visual, Lead

This role is for a Lead Audio Visual (AV) Technician who will oversee the daily operation, maintenance, and support of enterprise audiovisual technology across conference rooms, executive spaces, collaboration environments, and live events. The position combines hands-on technical expertise with team leadership, customer service, and operational oversight to ensure a seamless meeting and event experience for employees, executives, and clients. The lead will manage daily AV operations, coordinate team workload, mentor technicians, and build strong relationships with business stakeholders.

Responsibilities

• Independently operate, maintain, troubleshoot, repair, and optimize enterprise AV systems and peripherals.
• Perform daily morning inspections of all conference rooms to proactively identify and resolve technical issues before meetings begin.
• Conduct pre-meeting AV checks for executive meetings, client presentations, and high-profile events.
• Provide onsite support for executive leadership, board meetings, and client-facing presentations.
• Troubleshoot, repair, upgrade, and replace AV hardware and software components.
• Diagnose audio, video, control system, and signal flow issues.
• Maintain and support conferencing technologies including Zoom, Microsoft Teams, Cisco Webex, and other collaboration platforms.
• Support live event production, presentations, town halls, and special events.
• Coordinate with third-party vendors for repairs, upgrades, warranty work, and preventative maintenance.
• Maintain accurate AV inventory, asset tracking, and equipment documentation.
• Ensure all support requests meet established SLA and performance standards.
• Document incidents, service requests, and resolutions within ServiceNow.
• Configure and support AV integrations and room automation technologies.
• Recommend technology upgrades and continuous improvements that enhance user experience and operational efficiency.
• Lead daily AV operations and coordinate team workload.
• Delegate assignments, establish priorities, and monitor service delivery.
• Create a collaborative, customer-focused team culture built on accountability and communication.
• Coach, mentor, and develop AV technicians through ongoing feedback and training.
• Identify skill gaps and recommend training opportunities.
• Conduct performance reviews and support employee development.
• Resolve team issues while promoting a positive work environment.
• Partner with executives, event teams, finance, marketing, IT, executive assistants, and business leaders to anticipate AV support needs.
• Manage client expectations and provide technical consultation for meetings, presentations, and special events.
• Communicate real-time updates during high-profile incidents and ensure timely resolution.
• Build trusted relationships across the organization through exceptional customer service and proactive communication.

Requirements

• Minimum 5+ years of enterprise Audio Visual support experience.
• Previous experience leading or mentoring an AV support team.
• Strong knowledge of:
• Crestron
• Poly
• Cisco collaboration solutions
• AV signal flow
• Digital audio and video technologies
• Experience supporting:
• Zoom
• Microsoft Teams
• Cisco Webex
• BlueJeans
• Experience supporting executive meetings and live event production.
• Experience using ServiceNow or similar IT ticketing platforms.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• Outstanding customer service and relationship-building abilities.

Nice to have

• Certified Technology Specialist (CTS) certification preferred.
• Additional AVIXA, Crestron, Cisco, Poly, or Microsoft certifications are a plus.
• Experience supporting enterprise conference centers, executive briefing centers, or corporate headquarters.
• Familiarity with ITIL service management practices.

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.