The Sr. Events Lead, VIP & Guest Experiences is responsible for leading the on-site execution of premium events at Chateau Ste. Michelle, ensuring high-touch guest experiences for VIPs, corporate partners, and executive stakeholders. This role involves managing event logistics, directing event staff, coordinating inventory, and maintaining hospitality standards. The position supports elevated consumer, corporate, and internal events, and requires availability on evenings and weekends.

Responsibilities

Lead the on-site execution of elevated events and support the Events Specialist with planning as needed.
Serve as a primary on-site lead for high-profile events, ensuring guest needs, event flow, service timing, and hospitality standards are met with professionalism and discretion.
Manage and anticipate the needs of VIP guests, high-profile clients, executive stakeholders, corporate partners, and premium hospitality groups throughout the guest journey.
Support the launch, execution, and manage daily operations of holiday programming, Sip and Sleigh.
Participate in the setup and breakdown of event spaces, including tables, chairs, and AV equipment.
Organize and communicate event logistics to event staff and ensure all event opening and closing procedures are completed.
Deliver remarkable, memorable, and elevated guest experiences that reflect Chateau Ste. Michelle’s premium hospitality standards.
Coach and direct event staff to deliver refined, consistent, and brand-appropriate service during premium and high-visibility events.
Manage and accurately report wine samples, event inventory, and supplies for each event.
Be responsible for event equipment and supplies, including inventory of those items.
Ensure all event spaces and storage areas are organized and maintained properly.
Provide support in the Tasting Room as needed to meet business and guest service needs.

Requirements

Must be at least 21 years of age with a high school diploma or equivalent.
Class 12 MAST Permit and Food Handler’s Permit required.
Minimum of five (5) years of progressive experience in events, hospitality, luxury guest service, catering, hotel, winery, restaurant, or related premium service environments required.
Demonstrated experience managing high-profile clients, VIP guests, executive stakeholders, corporate groups, or premium hospitality experiences required.
Proven ability to remain composed, discreet, and solutions-oriented when supporting high-touch guest needs, sensitive client requests, and fast-paced event environments.
Excellent customer service skills with a demonstrated ability to provide exceptional guest experiences.
Strong verbal and written communication skills, including public speaking and presentation abilities.
History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Benefits

Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
Paid Vacation & Holidays
401(k) with Employer Match and Supplemental Contribution
Employee Wine Discounts