The Events Supervisor plays a vital role in delivering high-quality hospitality services across Ipswich School's events, including sports fixtures and special functions. Working closely with the Hospitality and Catering Personnel Manager, the post-holder will help plan and oversee the smooth operation of events, ensuring excellent service standards and guest satisfaction. The role also includes supporting the school's daily lunch service as directed by the Catering Operations Manager.

Responsibilities

assist in the planning and preparation of catering for school events and sports fixtures
ensure appropriate equipment and supplies are available for each function
attend weekly coordination meetings with the Hospitality and Catering Personnel Manager, Director of Sport, Heads of Sport, and Estates Manager to review upcoming events and update sports tea requirements
schedule and allocate staffing for catering services at sports fixtures.
oversee the preparation and presentation of allergen labels for all packaged items
assist with the daily lunch service as directed by the Catering Operations Manager
brief and lead front-of-house staff to deliver a courteous, professional, and efficient service
act as a key point of contact for event organisers, pupils, and guests, maintaining a welcoming and customer-focused approach
maintain the weekly events planner displayed outside the main kitchen
identify and resolve any operational or venue-related issues promptly, working collaboratively with the Hospitality & Catering Personnel Manager
supervise, support, and mentor event staff, including task delegation and on-the-job training
coordinate event set-ups and oversee the delivery of lunches and buffets across all school sites: Senior School, Prep School, Pavilion, Notcutts, and Rushmere.
ensure full compliance with food hygiene, allergen regulations, and health and safety standards at all events
confirm all catering areas are cleaned, locked, and secured following use
communicate and ensure awareness of any guest dietary requirements among the front-of-house team.

Requirements

a full UK manual driving licence (required for use of school catering vehicles).
a NVQ Level 2 in Hospitality or equivalent qualification
proven commitment to delivering exceptional customer service
flexible, proactive, and capable of working independently as well as part of a team
Strong interpersonal and communication skills.

Benefits

this is a Fixed term, full time, term time post which is subject to a probationary period of 6 months
the hours of work are 35 hours per week during Ipswich School term time (35 weeks per annum). There may be some occasional hours required during the school holidays, to be agreed with the postholder and dependent on the requirements of the department, and some slightly longer days when demand is high
the hours of work are Monday to Friday, 8am to 3.30pm, inclusive of a 30-minute unpaid break. This is 7 hours per day, 35 hours per week, during Ipswich School term time (35 weeks per year). Flexibility is required with these hours according to the events calendar and the nature of this role. For example, on some occasions you may need to alter your start and finish times
please note you are always expected to work your normal hours on the two days prior to the start of the Michaelmas (Autumn) term each year, and on the INSET day (currently in February each year). These days are staff INSET days for training and development activities, and they are included in the definition of Ipswich School term time
additional hours may be required from time to time (with additional pay)
the salary for the hours as described is £19,935.96 per annum
the annual salary quoted includes statutory holiday pay. Annual leave may only be taken outside of Ipswich School term times
salaries are paid monthly in arrears by BACS on the last working day of each month throughout the year. Pay is reviewed, but not necessarily increased, annually
staff are able to use the school’s swimming pool and fitness gym (in compliance with appropriate rules and regulations)
after 3 months’ service you will be entitled to join a defined contribution pension scheme, and you will receive 3x death in service cover
meals are provided whilst on duty.