The Events Supervisor plays a vital role in delivering high-quality hospitality services across Ipswich School's events, including sports fixtures and special functions. Working closely with the Hospitality & Catering Personnel Manager, the post-holder helps plan and oversee the smooth operation of events, ensuring excellent service standards and guest satisfaction. The role also includes supporting the school's daily lunch service as directed by the Catering Operations Manager, and supervising and mentoring event staff across all school sites.

Responsibilities

Assist in the planning and preparation of catering for school events and sports fixtures
Ensure appropriate equipment and supplies are available for each function
Attend weekly coordination meetings with the Hospitality and Catering Personnel Manager, Director of Sport, Heads of Sport, and Estates Manager to review upcoming events and update sports tea requirements
Schedule and allocate staffing for catering services at sports fixtures.
Oversee the preparation and presentation of allergen labels for all packaged items
Assist with the daily lunch service as directed by the Catering Operations Manager
Brief and lead front-of-house staff to deliver a courteous, professional, and efficient service
Act as a key point of contact for event organisers, pupils, and guests, maintaining a welcoming and customer-focused approach
Maintain the weekly events planner displayed outside the main kitchen
Identify and resolve any operational or venue-related issues promptly, working collaboratively with the Hospitality and Catering Personnel Manager
Supervise, support, and mentor event staff, including task delegation and on-the-job training
Coordinate event set-ups and oversee the delivery of lunches and buffets across all school sites: Senior School, Prep School, Pavilion, Notcutts, and Rushmere.
Ensure full compliance with food hygiene, allergen regulations, and health and safety standards at all events
Confirm all catering areas are cleaned, locked, and secured following use
Communicate and ensure awareness of any guest dietary requirements among the front-of-house team.

Requirements

hold a full UK manual driving licence (required for use of school catering vehicles)
hold an NVQ Level 2 in Hospitality or equivalent qualification
display proven commitment to delivering exceptional customer service
be flexible, proactive, and capable of working independently as well as part of a team
have strong interpersonal and communication skills.

Benefits

Staff are able to use the School’s swimming pool and fitness gym (in compliance with appropriate rules and regulations).
After 3 months’ service you will be entitled to join a defined contribution pension scheme and you will receive 3x death in service cover.
Meals are provided whilst on duty.