Senior AV Technician

This position provides operations and maintenance support for as-built AV/VTC systems for a DoD customer, including diagnosing and repairing AV issues, leading testing and evaluation of system changes, and integrating third-party solutions. The role involves installing, testing, and supporting AV systems both on-site and remotely, with possible travel. The technician will also deliver projects, manage schedules and documentation, and contribute to company standards. This role supports the Space Development Agency (SDA) contract.

Responsibilities

• Provide operations and maintenance support to as-built AV/VTC systems.
• Diagnose and repair all AV issues as they arise.
• Lead/assist programmer with evaluation and testing of changes/updates to AV systems and equipment.
• Thorough understanding of various AV technologies and protocols that include Crestron, Extron, BiAmp, Shure, and ClearOne.
• Develops detailed reports as needed.
• Supervises and supports/performs testing, documentation, and training.
• Troubleshoot new and legacy systems, hardware cabling and components.
• Integrate third-party hardware/software solutions when needed.
• Interface with external/internal clients and manufacturers/vendors.
• Install, test, and support AV systems, both on-site and remotely, with possible travel outside city/state of local office.
• Deliver projects assigned including communication management, schedule management, source control, and documentation.
• Regularly reporting to manager on the status of all projects.
• Contribute to the ongoing development of company standards and methodology.
• Understand and installation of structured cabling to include pulling, termination and testing cat5e/6, video, RGB, HDMI, DVI and audio cables if needed.
• Understand and assist with the installation of AV control system equipment hardware to include audio and video conferencing equipment, distributed audio, digital signage, sound reinforcement, and all presentation systems if needed.
• Identify and solve issues that will impact the project.
• Ensure that project deliverables and milestones are met including close out documentation and punch list items.
• Perform quality control/check on finished product/projects including testing and presentation training to clients.
• Responsible for coordinating with property owners and OEMs in processing RMA issues.
• Assist in supporting technicians with onsite training endeavors.
• Follow all safety guidelines of Data Projections and client requirements.
• Perform other job-related duties or special projects as assigned.

Requirements

• Minimum TS clearance with SCI eligibility
• Bachelors degree in Information Technology or a related field and 4 years of relevant work experience
• 8 years of relevant work experience can be used in lieu of a degree
• Experience with Office 365 and Microsoft products
• US Citizen

Nice to have

• CTS certification

Benefits

• TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.