As an Event Assistant within Telstra's Customer Insights Centre Experience Team in Melbourne, you will provide a welcoming environment, manage booking inquiries, coordinate event logistics, and support Event Coordinators to ensure smooth operations. You will collaborate with stakeholders to deliver high-quality experiences for Telstra and its customers, acting as a key enabler for the team's strategic priorities.

Responsibilities

Executing the Customer Insight Centre Experience strategy and value proposition.
Guest Reception & Customer Service: Welcome guests and customers to the Event Centre, direct them to their events or meetings, and provide concierge and customer service assistance to support their activities.
Administrative Management: Maintain booking and event documentation, processes, and reporting. Provide administrative support to the wider team when required.
Managing Enquiries: Triage and manage enquiries that come through the shared inbox, booking form, and direct/in-person enquiries.
Booking and Schedule Management: Efficiently manage and maintain booking requests, keeping an organised schedule of events and customer meetings to optimise our event calendar.
Event Management and Logistics: Provide planning and coordination for meetings and event activities held in Melbourne, including room setup, catering needs, and AV support if required.
Technology Setup: Provide a basic understanding of meeting room technology requirements to support meeting/event needs and work with the audiovisual technology team if required to ensure all equipment runs smoothly.
Stakeholder Communication: Act as a liaison between various internal teams and external stakeholders to collaborate and align event strategies that drive customer advocacy, innovation partnerships, and business outcomes.
Work closely with the Melbourne Workplace Community team to provide visibility and communicate the availability of meeting/event rooms for internal inquiries.
Work closely with commercial partners (e.g., contracted food and beverage partner) to ensure effective supply of services, high levels of service provision, and compliance with contract conditions.
Identify and resolve HS&E and operational issues during delivery and execution.
Seek and report stakeholder feedback, actively address any live issues, and identify continuous improvement opportunities wherever possible.

Requirements

Demonstrable experience in supporting events of varying scope and size up to 500 people.
At least 2+ years’ experience in reception and event roles, including Corporate Reception, Event Delivery, or Event Management.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Ability to interact effectively with senior executive personnel.
Personality that drives and embraces exceptional standards.
Demonstrated ability to plan individual and functional workload activities.
Ability to identify and implement innovative solutions to day-to-day operational issues.
A willingness to learn and be coached on presentation capabilities and demonstrations as required.
Ability to manage multiple tasks and timelines while working effectively with minimal supervision.
Quick thinking and resourcefulness to manage last-minute changes or emergencies, including trouble shooting issues during events.
Excellent self-management skills.
Strong team player with the ability to work effectively within a small team environment.

Nice to have

Tertiary qualifications in Events, Marketing and/or Communications are highly desirable.
Experience as a receptionist with meeting room and event management experience is preferred.
Experience in a technology-oriented environment highly desirable.