Event Sales Manager

The Event Sales Manager is responsible for building and maintaining client relationships, conducting market research, and collaborating with the resort management team to promote and book weddings, parties, and group events. This role involves coordinating with vendors and events staff to ensure seamless client experiences, monitoring sales performance, and serving as the primary point of contact for clients and guests. The manager also oversees event set-up, ensures compliance with contracts and regulations, and supports the events team as needed.

Responsibilities

• · Client Relationship Management: Build and maintain strong relationships with clients and event planners.
• · Market Analysis: Conduct market research to identify new social business opportunities and stay ahead of industry trends.
• · Collaboration: Work closely with the resort management team to create promotional materials and campaigns that enhance the resort's visibility.
• · Event Coordination: Collaborate with the events staff to promote and book weddings, parties, and group events, ensuring a seamless client experience.
• · Sales Reporting: Monitor and analyze sales performance metrics, preparing regular reports for upper management.
• · Interacting and serving as the primary point of contact for clients, caterers, vendors, and guests to ensure excellent and high-quality guest experiences.
• · Maintain a welcoming environment and demeanor while servicing in person, on the phone, or via email.
• · Responding to emails in a timely manner – no later than 24 hours.
• · Maintaining office and venue aesthetics when hosting tours or appointments.
• · Creating and distributing event information (final guest count, signed vendor guidelines, final timeline, final menu, etc.) to respective staff and departments to ensure a successful event.
• · Oversee event set-up per the client’s specifications including setting up their personal decorative items.
• · Ensures total compliance with the contracts, rules, and local regulations.
• · Assisting and supporting with Events Team, such as but not limited to: overseeing vendor set-up and assisting with events.
• · Coordinating with vendors before and on the day of the wedding to ensure that the event runs smoothly, and the timeline is followed to guarantee client satisfaction.
• · Perform other duties as assigned by Director of Sales and Marketing
• · Attend Team meetings at any venue as needed.