Conference Services - Assistant Manager

El Asistente de Gerente de Servicios de Conferencias es responsable de la planificación, coordinación y ejecución impecable de eventos corporativos y sociales en The Broadmoor. Actúa como enlace principal entre los clientes y los departamentos del hotel, supervisando la logística desde la planificación inicial hasta el seguimiento posterior al evento. Su objetivo es ofrecer una experiencia excepcional al huésped y mantener los estándares de servicio de cinco estrellas del resort.

Responsibilities

• Serve as a primary point of contact for conferences, meetings & social events from event contracting through post-event follow-up.
• Manage / Supervise all aspects of events, including the room set-up, AV, decor placement, catering and guest service.
• Work cohesively with the culinary, banquets, front office, and the operational team to deliver a seamless experience.
• Drive revenue and exceed goals through up-sells in banquets food & beverage to assigned groups.
• Forecast food & beverage events for assigned groups.
• Provide excellent customer service and manage customer expectations.
• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event.
• Maintain budgets, communicating to clients about estimated expenses.
• Prepare and distribute event documents, such as a Banquet Event Orders, Diagrams, Resume, and post-event reports.
• Conduct pre-conference meetings and post-event meetings.
• Lead Planning Site Visits.
• Adheres to all hotel standards, policies, and procedures.

Requirements

• Bachelor's degree in hospitality management, business, or a related field is preferred; or previous experience in hotel conference services, catering, event management, or restaurant management is required.
• Exceptional verbal and written communication skills for client interaction and internal briefings.
• Strong project management skills, with the ability to manage multiple events simultaneously. Must be able to multi-task and prioritize to meet deadlines and distribution dates.
• Familiarity with event management software, such as Delphi FDC and SocialTables.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills
• Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.

Benefits

• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.