Back to jobs
TB
The Broadmoor Hotel
Actively hiring
Conference Services - Concierge
- Workplace
- On-site
- Commitment
- Full-time
- Salary
- $18/hr
- Posted
Location
Colorado Springs, United States
As a Concierge on the Conferences and Catering team at The Broadmoor, you will assist Conference Managers and Catering Sales Managers in coordinating all aspects of on-site Conference and Wedding Events. Your responsibilities include ensuring meeting rooms are ready for clients, liaising between event planners and hotel departments, managing inquiries, and attending pre-conference meetings. This highly visible role requires multitasking in a fast-paced environment while upholding the resort's Forbes Five-Star and AAA Five Diamond standards.
Responsibilities
- Responsible for making sure meeting rooms are open and ready for clients. -Inspects meeting rooms and event space for maintenance deficiencies, and checks meeting room set up details to ensure all rooms/venues are client ready. -Liaison between Meeting /Event Planner and other departments within the hotel.
- Manages and responds to Meeting Planner inquiries/requests. -Responsible for making door cards, signage and writing shift reports. -Attends Operations, BEO/Pre-Conference meetings to understand the event needs each day.
- Develop productive, professional relationships with client contacts.
- Respond to requests via phone, email and in-person with professionalism and thoughtfulness.
- Collaborate and communicate with guests, management, and co-workers
- Willingness to work in a fast-paced, team-oriented environment.
- Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
- Other duties as assigned
Requirements
- Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Valid Driver’s License required as this position may occasionally be required to transport guests, employees and/or event supplies off site event venues.
- Any employee driving a Broadmoor vehicle must be 18 years or older
- Ability to work in a fast-paced, team-oriented environment and work without direct supervision and provide immediate follow-up.
- Ability to plan, prioritize and organize work assignments for self and the event managers you support.
- Ability to resolve problems and exercise good judgment when event manager is not available to you.
- Ability to focus attention on details. Ability to create and read a Banquet Event Order (BEO), as well as read between the lines of a BEO to ensure all items listed or needed/anticipated are provided
- Ability to maintain strict confidentiality.
- Experience with Microsoft Office products, Spreadsheets, E-mail, Database software, AS400, DELPHI and Social Tables.
- Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at time.
- Enthusiastic, friendly, and energetic team member who works well with others
- Strong interpersonal communication skills
Benefits
- Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
- Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.