The Venue Attendant oversees rental event operations at The Contemporary Austin's two museum venues, Laguna Gloria and Jones Center. Serving as the primary representative during private events, the attendant manages client and vendor relations, ensures compliance with venue rules, and resolves issues in real time. Responsibilities include coordinating load-in/out, operating a golf cart at Laguna Gloria, responding to incidents, and completing end-of-event documentation.

Responsibilities

Oversee event from start to finish to ensure that Event Planners and Clientele are acting within the boundaries of the Contract and museum rules through expectation setting upon arrival and compliance walkthroughs
Be the Venue’s main point-of-contact for Event Planners, Vendors, and Guests, relaying details of the venue space’s history and features upon request whilst ensuring upkeep of the Villa’s communal spaces
Strong communication with on-site Vendors to meet agreed upon terms during load-in, event, and load-out; prevent early entry and overtime
Ensure spaces dedicated to rental events remain in good standing
Operate a golf cart to transport guests within the property (Laguna Gloria Only)
Determine best course of action in case of defiant or negligent Guests, Clients, and/or Vendors
Coordinate with Vendors and Event Planners to ensure all items and trash are removed from the premises by closeout time without damages
First to respond and react to incidents on-site; document damages and incidents via Incident Report and Event Review Form
Collaborate with fellow scheduled Venue Attendant(s), Visitor Engagement, and Facilities Team to prepare and maintain the Venue during overlap of public hours and Vendor load-in and event start
Complete end-of-event procedures including event and site closing and follow-up documentation to rentals team as needed (such as incident reports and other reporting)

Requirements

Excellent attention to detail, flexible, and forward thinking to mitigate any issues
Keen sense for Client relations, problem solving, and communication skills
Must have reliable transportation to both museum locations
Must be comfortable working late into the evening such as 1am/2am
Must be available to work a minimum of 4-5 shifts monthly
Must be available to work weekends
Must be able to lift and carry items 20lbs and up depending on need

Nice to have

Previous experience as a Manager on Duty for Venue or Event Assistant preferred
1-2 years in the Hospitality industry preferred
First Aid/AED Certification Recommended

Venue Attendant (Seasonal)

Responsibilities

Requirements

Nice to have