Senior Manager, Event Operations, UK (External Agency Position)

The Senior Manager of Event Operations will lead the planning, overlay, and delivery of NFL International Games across the UK and Europe, providing senior operational leadership from initial planning through Gameday and post-event assessment. Reporting to the Director of Event Operations, this role manages an event operations team and coordinates with stadium and city partners, NFL clubs, vendors, and other stakeholders to deliver world-class events. The role is based at the NFL UK offices in London, with relocation to host stadiums during game weeks, and requires frequent international travel and evening/weekend work.

Responsibilities

• Serve as a senior operational lead on site, providing direction and making real-time decisions throughout planning, event build, Gameday and load out.
• Lead the development and delivery of comprehensive operational overlay plans for NFL International Games at host stadiums.
• Lead stadium transformation, construction and conversion planning, ensuring all requirements are delivered safely, efficiently and to the required NFL standard.
• Develop and manage detailed operational plans, master schedules, construction timelines and event readiness documentation.
• Lead coordination across all internal and external stakeholders, including stadium and city partners, Ticketing, Broadcast, Football Operations, Game Presentation, Security, Marketing, Partnerships and other relevant functions.
• Lead the management and delivery of third-party vendors, including contract deliverables, operational requirements and on-site performance.
• Manage the stadium operations budget, including forecasting, cost control, purchase orders and payments.
• Provide clear operational leadership and decision-making throughout game week, proactively identifying and resolving issues and escalating critical matters where appropriate.
• Support the planning and delivery of sponsor and partner activations within the wider event environment.
• Ensure appropriate health, safety and operational compliance standards are maintained throughout planning, build and event delivery.
• Work closely with relevant stakeholders to develop and implement contingency and risk-management plans.
• Lead post-event debriefs, assessments and reporting, identifying lessons learned and opportunities for continuous improvement.
• Contribute to the development of operational best practices, processes and standards for future International Games and wider NFL events.

Requirements

• Extensive knowledge and proven experience planning and delivering complex, large-scale live events.
• Educated to degree or equivalent professional experience.
• 8+ years' experience working within a stadium, venue, live events or comparable operational environment.
• Demonstrated experience within professional sports, entertainment, major events or complex project planning and delivery.
• Strong project and program management skills, with the ability to manage multiple workstreams, stakeholders and competing priorities.
• Proven experience leading and developing an operational delivery team.
• Experience managing external vendors, contractors and commercial partners.
• Strong understanding of stadium operations, event overlay, event infrastructure and live-event logistics.
• Proven experience managing and leading a team of at least three direct reports or equivalent operational resources.
• Ability to provide clear direction, priorities and communication throughout complex event planning and delivery.
• Demonstrated track record of coaching, developing and supporting team members to achieve their full potential.
• Ability to build a high-performing team culture based on accountability, collaboration and continuous improvement.

Nice to have

• Experience operating in an international or multi-market environment is desirable.
• Knowledge or understanding of American Football and the NFL is desirable.

Benefits

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