The Events Lead supervises staff during events at Chisenhall Fields Sports Complex, a multi-field baseball and softball tournament park. Responsibilities include distributing and collecting money banks, relieving staff for breaks, providing excellent customer service, and ensuring a quality program experience. The role involves enforcing facility policies, setting up and taking down equipment, monitoring play areas, and assisting with daily operations. The lead also manages event staff, handles customer complaints, and ensures health and safety standards are followed.

Responsibilities

Provide courteous and friendly service to all guests and staff
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Setup and take down of equipment
Ensure correct equipment is available for all games
Monitor play areas including turf and courts
Keep supervisor informed of issues and updates
Respond to all incidents, accidents, injuries, and altercations
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment inventory
Assist Operations Manager and Coordinators in day-to-day operations, event set and breakdown
Supervise, manage breaks, and assign duties to event staff during shifts
Provide customer service and manage complaints, direct to appropriate manager to resolve
Train and coach new employees
Inspect equipment and communicate the need for repairs or replacements to management
Ensure health and safety standards are followed
Foster and maintain a positive work environment
Responsible for key and radio distribution on shift
Responsible for golf cart and Toro sign in and sign out
Responsible for opening and closing duties of the facility
Perform basic mathematical computations, balance drawers, and manage daily income
Reconcile cash boxes per proper procedure
Complete special projects, daily assignments, and other duties as directed by management

Requirements

Ability to work with a wide variety of ages from preschool through adult
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others

Events Lead - Chisenhall Fields Sports Complex

Responsibilities

Requirements