Training and Events Officer

Responsibilities

• · Lead the management of online and in-person training and events, and some in-person meetings, working closely with the Skills and Operations Teams, and across other teams as required. This will include supporting the planning and delivery of events such as The Wheel’s annual summit, the national skills event, and other special events as required.
• · Lead weekly training & events team meetings to ensure smooth running of events.
• · Lead the administration and updating of events on SharePoint and Salesforce.
• · Update and create training webpages on The Wheel’s website, including uploading and updating our webinar archive.
• · Liaise between the Skills Team and the Marketing and Communications Team to ensure clear and timely communication of event targets and requirements.
• · Support the planning and innovation of the annual calendar of training and events, led by the Training Manager.
• · Lead the training and event logistics process, working with team members, to ensure all appropriate steps are carried out, including:
• o Book venues for face-to-face events & coordinate online event planning
• o Liaise with internal and external trainers re events
• o Organise logistics for events – room set up, welcoming and registration, refreshments, technical support, liaising with speakers, etc.
• o Send event reminder and post-event evaluations
• o Provide technical support to internal and external speakers and trainers for online events
• o Update Salesforce campaigns to capture event attendee details
• o Work with the finance team to ensure timely invoicing.
• · Embed and monitor quality assurance process for training delivery. Identify quality assurance improvements and feedback to manager.
• · Lead the collection of evaluation and impact data on training and events, including the building of surveys and reports.
• · Support and advise members in relation to training, including:
• o Registering members for training events
• o Issuing invoices for paid workshops when requested by members
• o Responding to and tracking queries relating to training.
• · Provide admin cover and support to the Operations Team as required.
• · Support the Skills Team in the use of The Wheel’s Client Relationships Management (CRM) system, Salesforce, as required
• o Update the Salesforce CRM system where necessary in relation to changes/query tracking, etc.
• o Use of Salesforce CRM to generate reports and source information as needed.
• · Carry out such other duties and projects that the Training Manager, other Managers and Directors may determine, consistent with the overall purpose of the post.

Requirements

• · Excellent interpersonal skills and ability to communicate effectively both online and in-person.
• · Ability to be self-motivated and work on own initiative, as well as part of a team.
• · A high level of organisation skills and the ability to prioritise work and meet deadlines.
• · Proficient in IT skills (confident use of Salesforce CRM, Zoom,
• MS Office, MS Teams).
• · Excellent attention to detail.
• · High degree of motivation, curiosity, and flexibility
• · Strong commitment to teamwork.
• · Ability to travel regionally for in-person events and meetings.

Nice to have

• · An understanding of the community and voluntary sector in
• Ireland.
• · Experience of event support and administration.
• · A demonstrated commitment to lifelong learning.

Benefits

• A 6% employers' contribution to a company contributory pension scheme (subject to a 4% employee contribution)
• Annual Leave of 21 days
• Closure of the office on Good Friday, Christmas Eve and the Christmas / New Year period which comes additional to annual leave entitlement
• The Wheel’s Time Off in Lieu (TOIL) policy applies to this position.
• Death in Service benefit of four times salary
• Access to our Employment Assistance Programme with HSF Assist
• Working hours 9-5:30pm Monday to Thursday and 9-4pm on Fridays
• Further Education / Training and learning investment programme
• Professional subscriptions (as applicable)
• Travel (bike-to-work schemes/tax saver commuter tickets)
• A ‘hybrid working pilot’. Blended working will be available to all employees. Please note specific location requirements outline above.
• Travel expenses in line with our Travel and Expenses Policy
• Volunteering leave- up to 3 days per year