Event Staff

Como miembro del personal de eventos estacional, serás esencial para ofrecer experiencias emocionantes y memorables a cada invitado. Guiarás a los visitantes, gestionarás el flujo de multitudes y mantendrás el ambiente inmersivo de la atracción. Colaborarás con el equipo para asegurar un entorno organizado, seguro y electrizante, apoyando en la configuración y desmontaje de eventos y respondiendo a las necesidades especiales que surjan.

Responsibilities

• Guide guests efficiently through the attraction, keeping lines moving and minimizing wait times so everyone can enjoy the thrills.
• Direct visitors to designated areas such as queue lines, entrances, and exits, and implement effective crowd management strategies to maintain safety and maximize the guest experience.
• Be proactive in identifying potential bottlenecks and respond quickly to ensure a steady, enjoyable flow throughout the event.
• Deliver friendly, professional assistance at every interaction.
• Answer questions, provide clear instructions, and help guests understand the rules and layout of the haunt.
• Approach every concern with empathy and resolve issues promptly, turning challenges into positive experiences.
• Play a hands-on role in event setup and teardown, keeping every area clean, organized, and ready for action.
• Work closely with fellow staff to maintain the immersive environment, ensuring props, décor, and effects are in place and functioning.
• Support special event needs as they arise to create a seamless experience behind the scenes.
• Stay alert for safety hazards and report them immediately to management.
• Assist security personnel in maintaining a secure environment for guests and staff, ensuring everyone enjoys the event safely.
• Respond calmly and efficiently in emergency situations.
• Collaborate with actors, managers, and other team members to ensure a seamless guest experience.
• Share important updates, coordinate crowd movements, and contribute ideas to improve operations and efficiency.

Requirements

• Must be 18 years of age or older at time of hire
• Must be legally authorized to work in the United States (employment eligibility verified through E-Verify)
• Availability to work evenings, weekends, and holidays throughout the event season—non-negotiable
• Comfortable in dark, loud, high-energy environments with strobe effects, fog, and close guest interaction
• Positive attitude, strong communication skills, and a team-first mindset
• Ability to stay calm and focused in fast-paced, high-volume situations