The Event Sales Manager drives revenue growth by owning the full sales cycle across inbound leads and outbound business development. This role focuses on pipeline growth, account conversion, and delivering high-quality client experiences that keep guests coming back. As a leader of a high-energy, guest-facing venue, the role requires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods, special events, and high-volume seasons.

Responsibilities

Manage a high-volume inbound pipeline while executing consistent outbound prospecting during daily Power Hours
Own every stage of the sale — from first inquiry through tour, proposal, and close
Deliver in-person selling experiences through venue tours and client touchpoints that convert opportunities
Grow accounts by identifying upsell opportunities and maximizing the value of each client relationship
Provide an exceptional client experience from the initial inquiry through post-event follow-up
Partner with Operations and the Culinary Team to ensure flawless event execution
Maintain detailed, accurate communication on Banquet Event Orders (BEOs) to prevent day-of issues
Represent the Topgolf brand with professionalism and hospitality in every interaction
Review daily performance metrics, key numbers, and lead rotations to track progress and identify gaps
Maintain pipeline accuracy and data integrity to support strong forecasting
Identify opportunities for sales process improvement and share them with leadership
Drive awareness of the Topgolf brand in the community through networking and professional engagement
Participate in daily huddles, weekly sales meetings, and 1:1s with sales leadership
Stay aligned on priorities, targets, and execution standards across the venue
Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring

Requirements

5+ years of progressive sales experience, including leadership of direct reports
Bachelor's degree in hospitality management, Business Administration, or a related field preferred; equivalent combination of education and relevant experience will be considered
Proven success in high-volume events or hospitality sales environments
Progressive, relevant experience within the hospitality industry preferred
Strong proficiency in Salesforce or similar CRM; Excel and reporting tools
Must be 21 years of age or older as required by state or local law

Benefits

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.