The Event Assistant provides customer service and operational support for Town of Castle Rock events and special programs. Duties include greeting and directing patrons, selling tickets, handling cash and credit card payments, and assisting with event setup, execution, and teardown. The role acts as an on-site contact for rental and permit event hosts and performs other assigned duties.

Responsibilities

Greets and directs patrons attending Town events and special programs. Provides line assistance and checks IDs.
Sells and takes tickets. Collects fees, handles cash and credit card payments. Makes change for customers and accounts for cash register proceeds. Completes cash reports for point-of-sale systems.
Provides customer service by responding to basic patron questions, concerns, and issues; provides information regarding the event, special programs, and facility.
Acts as a customer service representative for the Special Events and Programs department.
Facilitates, under the direction of the Supervisor or Event Coordinator, all event setup, on-site execution, teardown, and equipment storage.
Acts as on-site contact for rental and permit event hosts.
Performs other duties as assigned or required.

Requirements

Age Requirement: Must be at least 16 years old
Experience: at least six (6) months' experience in a public setting providing customer service is preferred; or an equivalent combination of education, training, and experience.
Must possess a valid Driver’s License
CPR/AED/First Aid Certification; or the ability to obtain within 30 days of hire
Must be well-spoken, friendly, and possess exceptional customer service skills.
Ability to exercise consistent tact and courtesy in frequent public contact.
Skill, including basic math, in handling cash and credit card payments.
Ability to handle diverse tasks while maintaining attention to detail for accuracy.
Ability to work flexible hours including nights and weekends