Hotel Banquet Manager

The Banquet Manager oversees the hotel's banquet food and beverage service, ensuring high-quality guest experiences through staff training, scheduling, and cost control. This role coordinates with sales and conference services to plan events, manages inventory and equipment, and maintains sanitation and hospitality standards. The manager also supervises special events from concept to execution and works closely with the Executive Chef on menus and operations.

Responsibilities

• Ensures the highest quality of dining service by developing and conducting regular training of personnel; preparing forecasts on weekly basis, planning and preparing employee schedules, ensuring adequate staffing; controlling labor costs by adjusting schedules as necessary; monitoring time and attendance reports, and labor cost control reports, monitoring employee's performance and conferring with F&B director concerning problems.
• Develops and implements procedures for maintaining equipment and cost controls; maintains equipment and supplies levels; conducts inventory and orders stock as necessary to ensure an adequate supply; performs financial analysis and projects future needs to aid in planning; maintains a daily management log outlining important information or decisions made, guest dissatisfaction, over bookings, compliments received.
• Maintains the highest standards of sanitation and hospitality; exercise authority and independent judgment by accommodating guest’s requests, as deemed appropriate; ensure positive guest relations by listening to guest comments and making immediate decisions to correct as appropriate.
• Plan to achieve optimal business volume; works closely with hotel sales and conference services departments concerning bookings, planning of special functions, participates in the development of the menus and wine lists and assumes responsibility for arranging printing.
• Plans and Organizes day-today-tasks for the department and staff.
• Conducts On the Job Training
• Manages and oversees special events from concept through execution, including but not limited to hotel off premise dinners and, food and beverage offerings for holidays.
• Consults and coordinates kitchen activities with the Executive Chef; sets up and changes computerized cash control system; produce accurate banquet checks; attends meetings and training sessions as required; prepares summary reports as required; ensures proper adherence to state and local F&B regulations; maintains good employee and guest relations
• Performs other duties as required

Requirements

• Communicate effectively both orally and in writing with a diverse group of people
• Exercise high levels of tact and discretion
• Demonstrate extreme courtesy and hospitality in stressful situations
• Adjust to changing priorities in a fast-paced environment
• Take a visible leadership role in stressful situations
• Understand and react to financial statements in a timely manner
• Willing & able to work a flexible schedule including days, evenings, weekends & holidays
• Proficient in food & beverage service procedures and techniques of a banquet dining
• Skilled in demonstrating a professional and courteous demeanor when interacting with guests, staff, and management
• Knowledge of office equipment operation- Computers, copiers, Fax machine, telephone
• Skilled in presenting and obtaining information; explaining policies, procedures, and programs; and persuading others
• Ability to reason, makes decisions, solve problems, plan and prioritize work.
• Ability to perform mathematical functions.
• High School Degree or GED required.
• Five (5) year minimum of progressive experience in quality food and beverage operations management

Nice to have

• Bachelor’s Degree in Hotel/Restaurant Management preferred
• Additional experience in a conference center food and beverage operation is a plus

Benefits

• Competitive Salary!
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employer MATCH!
• Paid PTO!
• Uniforms Provided for most positions!
• Team Member Hotel Discount Program!