Assistant Conference and Events Operations Manager

This role supports the strategic and operational leadership of the Conference and Events function at a new luxury hotel opening in London. The manager will oversee day-to-day operations, ensure flawless execution and refined service delivery, and drive guest satisfaction and revenue performance. They will lead and develop the Conference and Banquet teams, maintain cross-departmental communication, and uphold ultra-luxury brand standards.

Responsibilities

• Support the management and day‑to‑day operations of Conference, Events, and Banqueting to ensure seamless and elevated guest experiences
• Consistently deliver exemplary levels of service in line with ultra‑luxury brand standards
• Monitor and analyse guest satisfaction, driving continuous service and operational improvements
• Contribute innovative ideas to enhance the scope, quality, and creativity of Conference and Banqueting offerings
• Optimise revenue performance while exercising disciplined cost control, identifying opportunities for operational efficiencies
• Assist in setting and achieving realistic short‑ and long‑term budgets, forecasts, and departmental objectives
• Provide strong, visible leadership to Conference and Banquet teams, ensuring performance targets are met and exceeded while supporting individual development
• Maintain effective communication and strong working relationships across all departments, as well as with external clients and suppliers
• Ensure staffing levels are aligned with business demands and service excellence requirements
• Oversee ongoing training initiatives to uphold luxury service standards and operational consistency
• Ensure effective communication meetings are conducted, with accurate follow‑up and distribution of minutes
• Address staff performance matters professionally and in strict accordance with company policies and procedures
• Support recruitment, training, performance management, and development initiatives for operational teams as required
• Provide operational support to other departments when necessary, ensuring a collaborative and guest‑centric approach

Requirements

• Strong knowledge of hotel/leisure/service sector
• Strong commercial and operational knowledge of the hotel, leisure, or service sector
• Proven success in Conference, Events, or Food & Beverage operations, with demonstrated ability to drive profitability, control costs, and build guest loyalty
• Excellent interpersonal and communication skills, delivered with professionalism and confidence
• Strong leadership capabilities with a passion for building, motivating, and inspiring high‑performing teams

Nice to have

• Previous managerial experience within Conference and Events Operations in a luxury hotel, events venue, or similar environment
• Degree or diploma in Hotel Management, Hospitality, or a related discipline
• A genuine passion for delivering exceptional, personalised guest experiences

Benefits

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service