The Banquet Manager will oversee the Conference & Events operations, reporting to the Food & Drink Manager. They will lead the team to deliver exceptional guest experiences, drive commercial performance, and ensure operational excellence. The role involves managing budgets, collaborating with culinary and commercial teams, and maintaining high standards of food and drink delivery.

Responsibilities

Deliver business targets across revenue, profit, customer satisfaction
Deliver agreed revenue, profitability, productivity and guest satisfaction targets while identifying opportunities to maximise event revenues, operational efficiencies and team engagement
Partner with Commercial teams to create competitive proposals, pricing and event concepts
Manage budgets and forecasts aligned with hotel goals
Review departmental KPIs and drive continuous improvement
Collaborate with Culinary teams on menus, concepts and promotions
Ensure high‑quality, well‑presented food and drink delivery
Champion Hilton sustainability goals through local sourcing, seasonal produce and reduced food waste
Lead the team to deliver personalised, knowledgeable and memorable service
Ensure all events are set up, executed and closed down to client specifications
Build strong client relationships and recognise repeat customers
Act promptly on feedback and resolve issues to strengthen loyalty
Lead, develop and inspire the C&E Operations team
Oversee recruitment, training, succession planning and recognition
Build an efficient workforce plan aligned with business volumes and HR guidelines
Manage flexible staffing solutions when required
Ensure full compliance with health, safety, hygiene and food safety regulations
Work with Procurement on supplier selection and purchasing processes
Maintain efficient service flows and layouts to optimise cycle times
Stay updated on industry trends and competitor activity to keep Hilton Malta market‑leading

Requirements

Minimum 3 years’ experience in a similar C&E operations leadership role; high‑volume experience is an advantage
Proven ability to lead large operational teams while balancing exceptional guest experiences with commercial performance Inspirational leadership and people management skills
Ability to perform under pressure
Excellent communication & organisational skills across presentations, briefings and negotiations
Strong customer focus and commitment to quality
Effective stakeholder management with suppliers, authorities and clients
Creativity, strategic thinking and problem‑solving ability
Fluency in English and confidence using F&D systems and MS Office