As a Banquet Operations Manager, you will oversee the planning and execution of all banquet events, ensuring every detail is perfect. You will work closely with guests to understand their vision and bring it to life with precision and flair. Your role involves leading the banquet staff, coordinating with clients, maintaining service standards, and managing event costs and inventory. You will also collaborate with other departments and resolve issues during events to uphold guest satisfaction.

Responsibilities

Event Execution: Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
Team Leadership: Manage and inspire banquet staff, promoting a positive and high-performing team environment.
Client Coordination: Liaise with clients to understand their needs and exceed event expectations.
Service Standards: Ensure banquet areas meet high standards of service, cleanliness, and presentation.
Cost & Inventory Control: Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
Interdepartmental Collaboration: Work closely with other departments to ensure smooth and coordinated event operations.
Issue Resolution: Quickly address and resolve any issues during events to uphold guest satisfaction.

Requirements

High school graduate with strong communication skills, both written and verbal
Manager: Minimum 3 years in banquet/event management, preferably in hospitality
Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor
Strong leadership and team management
Excellent customer service and communication
Event planning and budget control expertise, with attention to detail and problem-solving ability
Knowledge of safety protocols and hospitality standards