Complex Senior Event Manager - Hilton San Francisco Union Square and Parc 55

As a Complex Senior Event Manager, you will oversee all aspects of planning and execution for complex events at the Hilton San Francisco Union Square and Parc 55. You will manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution and proactive issue resolution. You will own the client relationship, maximize revenue opportunities through upsells, guide team performance, and support leadership by stepping in for senior leaders as needed.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

Requirements

• · 2+ years of event management experience within a large-scale hotel (600+ rooms or 80 to 100k square feet of meeting space) (required)
• · Proven experience forecasting room blocks and catering revenue for assigned groups
• · Strong creative problem-solving skills with the ability to handle last-minute event changes and client needs
• · Comfortable working in a fast-paced environment, understanding pick up reports, and creating Beo's and Group resumes
• · Flexible Schedule (required)

Nice to have

• · Experience using Delphi FDC for event planning, group management, and revenue tracking (preferred)
• · Prior experience working in a unionized hotel environment and understanding union labor guidelines (preferred)

Benefits

• Hilton offers a best-in-market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.