As Conference and Events Supervisor at Hilton London Tower Bridge, you oversee the seamless execution of daily banquet operations, from breakfasts and coffee breaks to luncheons, dinners, cocktail receptions and galas. You plan, organize and execute events, ensuring function rooms are set up and broken down to specification and quality standards. You coordinate with Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping teams, and manage banquet staff through scheduling, supervision, coaching and recognition. You also uphold health, safety, sanitation and alcohol awareness compliance while delivering memorable guest experiences.

Responsibilities

Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience special
Supervise execution of events: Plan, organize, and execute various banquet events such as breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, and galas.
Ensure a flawless event setup: Oversee the setup of function rooms, ensuring linens, silverware, glassware, and chinaware are arranged according to event specifications and quality standards
Collaborate for success: Communicate event specifications, procedures, and updates to relevant teams in Food and Beverage, Event Services, Property Operations, Audio Visual, and Housekeeping
Oversee event breakdown: Ensure function rooms are properly broken down and all equipment is stored correctly for the next event
Manage team performance: Oversee banquet staff, including scheduling, supervision, coaching, and recognition
Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Requirements

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Benefits

Competitive pay – £14.77 per hour plus service charge and tips with opportunities to grow your career with Hilton.
Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
Free meals on duty – Helping you stay energised throughout your shift.
Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
Pension scheme – Supporting you as you plan for the future.
High street discounts – Access a range of exclusive savings through Perks at Work.
Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.