Event Coordinator

As the Events Coordinator at Hilton Melbourne Little Queen Street, you will be responsible for creating accurate and comprehensive event orders that support the successful delivery of all events. You will be the first point of contact for clients, conducting site inspections, liaising with internal departments and the AV supplier, and ensuring guests and clients enjoy a memorable and seamless experience. Your role involves maintaining accurate account profiles, invoicing clients, and developing successful customer partnerships to ensure client retention.

Responsibilities

• Create and distribute highly detailed and accurate event orders
• Be the first point of contact for the client to work on all details for their meetings, events and weddings
• Conduct site inspections of the hotel with clients
• Deal with clients in a warm, friendly but efficient way, always displaying professionalism and thereby ensuring conversion and repeat business.
• Update and maintain accurate account profiles in the database systems e.g. Delphi.FDC
• Create and develop successful customer partnerships ensuring client retention
• Liaise with key internal departments and our AV supplier to ensure events are carried out effectively and to a high standard
• When possible, be there when your client/s check-in so that the continuity of service is always there and that you are around to answer any queries
• Invoice the clients pre-and post event
• Maintain accurate accounts and invoice records efficiently
• Have a good working knowledge of cultural differences, so that we always know how best to respond to requests and can anticipate needs
• Develop and maintain a broad range of product knowledge about the hotel

Requirements

• Previous experience working in hospitality for at least 1 year
• Excellent verbal and written communication skills
• Excellent organisational and administration skills with attention to detail
• Proficient in meeting room set-ups, audio visual and other support services
• Well-presented and work well under pressure

Nice to have

• It would be advantageous if you had previous experience in a similar hotel role or have worked with Delphi.FDC in the past.

Benefits

• Worldwide travel discounts at unbelievable rates for you and your friends and family!
• An annual salary of $72,741.50 + super
• Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing