Event Manager - Signia by Hilton Indianapolis

As an Event Manager at Signia by Hilton Indianapolis, you will oversee all aspects of event planning and execution, serving as the primary client contact on property. Your role involves managing event documentation, facilitating seamless transitions from sales to service, and ensuring smooth execution with proactive issue resolution. You will also identify upsell opportunities, build strong client relationships, guide team performance, support the sales process, and solve problems in real time to deliver exceptional event experiences.

Responsibilities

• Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
• Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure