Event Manager - Waldorf Astoria Las Vegas

The Event Manager at Waldorf Astoria Las Vegas is responsible for the successful planning and execution of all conferences and events within the hotel. They serve as the primary client contact, ensuring seamless transitions from sales to service, maximizing revenue through upselling, and building strong client relationships to drive repeat business. The role also involves guiding team performance and solving problems in real time to deliver exceptional event experiences.

Responsibilities

• Execute high-quality events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Build client relationships: Establish and maintain strong communication with clients throughout the event lifecycle to manage expectations, ensure satisfaction, and drive repeat business
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support the sales process: Participate in client site visits and pre-event meetings; demonstrate product knowledge and assist in shaping event solutions that align with client needs
• Solve problems in real time: Apply sound judgment to resolve guest concerns, negotiate service adjustments, and address issues calmly and efficiently under pressure