Group, Conference and Events Coordinator

As a Group, Conference and Events (GCE) Coordinator, you will drive revenue by converting incoming group and event enquiries into bookings, while delivering memorable guest experiences. Your day-to-day involves upselling services, managing the events calendar for optimal yield, building strong client relationships, conducting site visits, and ensuring seamless event execution. You will also support hotel promotions to increase visibility and drive GCE business.

Responsibilities

• Convert leads into bookings: Respond to and convert incoming group and event enquiries to meet sales targets and maximize revenue
• Drive upselling and conversion: Identify opportunities to upsell services and increase conversion rates through consistent, high-quality sales tactics
• Optimize event scheduling: Manage the events calendar to support optimal yield and space utilization
• Build strong client relationships: Engage with customers to understand their needs, foster loyalty, and generate repeat and expanded business
• Lead impactful site visits: Arrange and conduct hotel show rounds to showcase spaces and services in alignment with client expectations
• Support seamless event execution: Ensure accurate administration and smooth handover of booked events for successful on-property delivery
• Support hotel promotions: Participate in promotional activities to increase visibility and drive GCE business