As a Groups, Conference and Events Planner at Hilton, you will drive revenue through proactive selling and strategic sales techniques while delivering memorable guest experiences. Your typical day involves supporting revenue growth, building client relationships, coordinating show rounds and promotions, managing the events pipeline, overseeing client handover, and collaborating with teams to ensure exceptional event delivery.

Responsibilities

Support revenue growth: Assist senior management in identifying upselling and cross-selling opportunities across groups, conferences, and events. Contribute to overall revenue growth through effective sales techniques and proactive management of enquiries.
Build client relationships: Develop strong relationships with clients, event organisers, and key stakeholders to understand their requirements, provide tailored event solutions, and encourage repeat business.
Coordinate show rounds and promotions: Arrange and conduct engaging hotel show rounds for prospective clients, showcasing meeting spaces, guest rooms, and event facilities while supporting promotional initiatives to attract new and returning business.
Manage groups, conference and events pipeline: Oversee the groups, conference, and events diary to maximise venue utilisation and revenue opportunities. Coordinate with third-party suppliers and internal departments to ensure the successful planning and execution of all events.
Oversee client handover: Manage event administration and documentation, including contracts, function sheets, rooming lists, and event orders. Ensure all client requirements are accurately captured and communicated for a seamless handover from sales to operations.
Support event planning and delivery: Act as the primary point of contact for group, conference, and event bookings, ensuring every detail is planned and executed to the highest standard while delivering exceptional customer service.
Collaborate with teams and stakeholders: Work closely with the Sales Manager, Operations Teams, and Senior Hotel Management Team to achieve departmental objectives, plan key events, and drive business performance.
Ensure exceptional guest experiences: Monitor client satisfaction throughout the planning process and event delivery, promptly addressing any concerns and identifying opportunities to enhance the guest experience.