Hilton Bali Resort - Senior Event Manager

As a Senior Event Manager at Hilton Bali Resort, you will be responsible for planning, organizing, and executing events at the hotel. You will coordinate with clients, vendors, and internal teams to ensure all event details are managed efficiently and effectively. Your duties include supporting event communications, maintaining accurate event data, preparing client kits, compiling meeting files, and providing administrative support. This role is central to delivering memorable guest experiences and spreading the light and warmth of hospitality.

Responsibilities

• Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
• Maintain accurate event data: Input, update, and proofread event and guest details in the computerized function book (FDC) and order guest room rate cards
• Prepare client kits: Maintain and distribute meeting/convention orientation details for client introductory kits
• Compile meeting files: Create and organize Meetings & Conventions binders by gathering key details from sales files and ensuring all event information is accurately compiled and accessible
• Provide administrative support: Answer phones, manage email inbox, process incoming and outgoing mail, route correspondence as needed, and perform other general office duties
• Technical Proficiency: Comfortable using hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems).

Requirements

• Diploma or degree in Hospitality, Events Management, or related field.
• 1–3 years in event planning or coordination, preferably in a hotel or hospitality environment.
• Proven ability to plan, organize, and execute events of varying scales.
• Strong focus on guest satisfaction and client relationship management.
• Excellent verbal and written communication; confident in liaising with clients, vendors, and internal teams.
• Basic understanding of budgeting and cost control for events.
• Experience coordinating with external suppliers and service providers.
• Familiarity with event promotion and basic marketing principles.
• Highly organized with the ability to manage multiple tasks and deadlines.
• Comfortable using event and hotel management systems (e.g., Delphi, OnQ, Salesforce).
• Collaborative mindset with the ability to work cross-functionally.
• Willingness to work evenings, weekends, and holidays as required by event schedules.