Senior Event Manager - Doubletree by Hilton San Diego Mission Valley

As a Senior Event Manager at DoubleTree by Hilton San Diego Mission Valley, you will oversee all aspects of planning and execution for complex events, serving as the primary client contact on property. You will manage event documentation, facilitate seamless transitions from sales to service, and proactively resolve issues to ensure an exceptional event experience. Additionally, you will identify upsell opportunities to maximize revenue, guide team performance through feedback and coaching, and support leadership by stepping in for senior leaders as needed.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

Requirements

• Have previous Hotel Event Management experience
• Salesforce FDC experience

Benefits

• Hilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering & Events teams to reward our employees for their contributions to our company's financial success. The plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout.