Senior Event Manager- Hilton Austin

The Senior Event Manager at Hilton Austin leads the planning and execution of large-scale, complex events with 500 to 2,000 attendees and peak room blocks of 250+ rooms. This role serves as the primary client contact on property, managing event documentation, facilitating transitions from Sales to service, and ensuring smooth execution and proactive issue resolution. The manager also owns client relationships, maximizes revenue through upselling, guides team performance, and supports leadership by stepping in for senior leaders as needed. This is an on-site position with opportunity for quarterly team bonus.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions