Senior Event Manager - Hilton West Palm Beach

As a Senior Event Manager at Hilton West Palm Beach, you will oversee all aspects of event planning and execution for complex events at this AAA 4-Diamond property. You will manage event documentation, coordinate with Sales and hotel departments, and serve as the primary client contact to ensure seamless service from pre-event through post-event phases. Your role includes owning client relationships, maximizing revenue through upselling, guiding team performance, and supporting leadership in decision-making. This position is central to delivering memorable guest experiences and maintaining high-level service standards.

Responsibilities

• Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
• Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
• Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
• Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
• Support leadership and decision-making: Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

Requirements

• The ideal candidate will have strong knowledge of rooms operations, Hilton systems, and event management.